Feedback Report

Total Feedbacks: 40

Employee Outsourcing

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 54.17% 41.67% 4.17% 0.00%
Completion of Job within Agreed SOP/ Timelines 41.67% 45.83% 12.50% 0.00%
Understanding of Assigned Tasks/ Requirements 41.67% 41.67% 16.67% 0.00%
Our Representative's Interaction & Visits 33.33% 54.17% 4.17% 8.33%
Response Time (Email/ Telephone/ Letter) 62.50% 33.33% 4.17% 0.00%
Our Business Relationship Level 62.50% 29.17% 8.33% 0.00%
Level of Solution to your Problem 37.50% 54.17% 8.33% 0.00%
How will You Rate our Overall Quality of Services 62.50% 29.17% 8.33% 0.00%
EXCELLENT 49.48%
GOOD 41.15%
FAIR 8.33%
POOR 1.04%

Executive Search

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 0.00% 0.00% 0.00% 0.00%
Completion of Job within Agreed SOP/ Timelines 0.00% 0.00% 0.00% 0.00%
Understanding of Assigned Tasks/ Requirements 0.00% 0.00% 0.00% 0.00%
Our Representative's Interaction & Visits 0.00% 0.00% 0.00% 0.00%
Response Time (Email/ Telephone/ Letter) 0.00% 0.00% 0.00% 0.00%
Our Business Relationship Level 0.00% 0.00% 0.00% 0.00%
Level of Solution to your Problem 0.00% 0.00% 0.00% 0.00%
How will You Rate our Overall Quality of Services 0.00% 0.00% 0.00% 0.00%
EXCELLENT 0.00%
GOOD 0.00%
FAIR 0.00%
POOR 0.00%

Recruitment

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 0.00% 100.00% 0.00% 0.00%
Completion of Job within Agreed SOP/ Timelines 0.00% 50.00% 50.00% 0.00%
Understanding of Assigned Tasks/ Requirements 0.00% 50.00% 50.00% 0.00%
Our Representative's Interaction & Visits 0.00% 50.00% 50.00% 0.00%
Response Time (Email/ Telephone/ Letter) 50.00% 0.00% 50.00% 0.00%
Our Business Relationship Level 50.00% 50.00% 0.00% 0.00%
Level of Solution to your Problem 50.00% 50.00% 0.00% 0.00%
How will You Rate our Overall Quality of Services 100.00% 0.00% 0.00% 0.00%
EXCELLENT 31.25%
GOOD 43.75%
FAIR 25.00%
POOR 0.00%

Payroll Outsourcing

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 57.14% 42.86% 0.00% 0.00%
Completion of Job within Agreed SOP/ Timelines 42.86% 42.86% 14.29% 0.00%
Understanding of Assigned Tasks/ Requirements 28.57% 42.86% 28.57% 0.00%
Our Representative's Interaction & Visits 42.86% 28.57% 14.29% 14.29%
Response Time (Email/ Telephone/ Letter) 85.71% 14.29% 0.00% 0.00%
Our Business Relationship Level 57.14% 42.86% 0.00% 0.00%
Level of Solution to your Problem 42.86% 42.86% 14.29% 0.00%
How will You Rate our Overall Quality of Services 71.43% 28.57% 0.00% 0.00%
EXCELLENT 53.57%
GOOD 35.71%
FAIR 8.93%
POOR 1.79%

Verification

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 53.85% 46.15% 0.00% 0.00%
Completion of Job within Agreed SOP/ Timelines 23.08% 46.15% 23.08% 7.69%
Understanding of Assigned Tasks/ Requirements 46.15% 46.15% 7.69% 0.00%
Our Representative's Interaction & Visits 30.77% 61.54% 7.69% 0.00%
Response Time (Email/ Telephone/ Letter) 38.46% 46.15% 15.38% 0.00%
Our Business Relationship Level 46.15% 53.85% 0.00% 0.00%
Level of Solution to your Problem 38.46% 53.85% 7.69% 0.00%
How will You Rate our Overall Quality of Services 38.46% 53.85% 7.69% 0.00%
EXCELLENT 39.42%
GOOD 50.96%
FAIR 8.65%
POOR 0.96%

Overall

Parameters Excellent Good Fair Poor
Staff's Professionalism & Attitude 55.00% 37.50% 2.50% 0.00%
Completion of Job within Agreed SOP/ Timelines 35.00% 45.00% 12.50% 2.50%
Understanding of Assigned Tasks/ Requirements 40.00% 45.00% 10.00% 0.00%
Our Representative's Interaction & Visits 35.00% 45.00% 10.00% 5.00%
Response Time (Email/ Telephone/ Letter) 52.50% 32.50% 10.00% 0.00%
Our Business Relationship Level 55.00% 35.00% 5.00% 0.00%
Level of Solution to your Problem 37.50% 50.00% 7.50% 0.00%
How will You Rate our Overall Quality of Services 55.00% 32.50% 7.50% 0.00%
EXCELLENT 45.63%
GOOD 40.31%
FAIR 8.13%
POOR 0.94%